FREQUENTLY ASKED QUESTIONS (FAQ)
Save time and get informed! Our FAQ section provides clear and concise answers to common questions about eye care, eyewear, and our services.
Express service: Spectacles ready in 30 mins
This service is applicable only to selected single vision stock lenses and is subject to availability. Call our hotline or visit our store to discuss current stock availability with our staff.
Applicable to full frame, rimlon, and metal rimlon frames only.
Lens options include clear, blue light filtering and photochromic lens types, with the option of upgrading to high index lenses. Non-prescription tinted sunglass lenses are available as well.
Applicable to full frame, rimlon, and metal rimlon frames only.
Lens options include clear, blue light filtering and photochromic lens types, with the option of upgrading to high index lenses. Non-prescription tinted sunglass lenses are available as well.
1-yEAR FRAME WARRANTY
Enjoy worry-free wear with our 1 year warranty covering manufacturing defects in your frames. Offer items not included.
What is the estimated waiting time for a pair of progressive lens
All our progressive lenses are custom-made. To ensure the highest quality, we prioritize precision over speed. The estimated production time for your lenses is 7 business days. If you require your lenses urgently, please inform us, and we will do our best to expedite the process.
How do stock lenses differ from Rx lenses?
Stock lenses and prescription (Rx) lenses differ significantly in their production and suitability. Stock lenses are pre-manufactured in large quantities to accommodate common prescriptions, resulting in faster availability and lower costs. However, they lack the customization of Rx lenses, which are surfaced to order.
Rx lenses offer a wider range of options, including various materials, coatings, and features. While they require more time for production and are generally more expensive, they are ideal for complex prescriptions or those requiring specialized features like prismatic lenses or iseikonic designs.
Rx lenses offer a wider range of options, including various materials, coatings, and features. While they require more time for production and are generally more expensive, they are ideal for complex prescriptions or those requiring specialized features like prismatic lenses or iseikonic designs.
mandatory eye health checks for all contact lens sale
In accordance with the Ministry of Health of Singapore regulations, all contact lens purchases require a prior eye health check by a licensed optometrist. This check is valid for six months. There are no charges for eye health checks. You may continue purchasing contact lenses from us within this timeframe. After six months, a new eye health check is necessary for further contact lens purchases.
We will not sell contact lenses without a valid eye health check and will not entertain requests to postpone or waive this requirement.
We will not sell contact lenses without a valid eye health check and will not entertain requests to postpone or waive this requirement.
Is delivery services provided for my purchase?
We do offer delivery services. However, please note that your purchase may or may not be subjected to additional delivery charges.
Frame transfer
We provide a service to transfer your existing lenses from an old to a new frame.
Applicable to full frames only.
This service is feasible provided your current lens diameter is large enough for the new frame.
Applicable to full frames only.
This service is feasible provided your current lens diameter is large enough for the new frame.
Phone Orders for Contact Lenses
We accept phone orders for contact lenses from existing customers. However, please note that an eye health check is required every six months. There are no charges for eye health checks.
This check ensures your continued suitability for contact lenses, checking for any infections or conditions that may have developed as a result of contact lens wear, before we can fulfill your order.
This check ensures your continued suitability for contact lenses, checking for any infections or conditions that may have developed as a result of contact lens wear, before we can fulfill your order.
Appointment bookings (Optional)
To book appointments, please contact our customer service hotline at +65 6251 9202. We'll handle the scheduling and secure you a slot at your earliest convenience, or at your preferred time and date in advance at your preferred branch, depending on the services you require.
Alternatively, you may schedule an appointment for our Toa Payoh branch at this link.
Alternatively, you may schedule an appointment for our Toa Payoh branch at this link.
